Return & Exchange Policy

At Super JK Beauty Supply, we strive to provide quality products and an exceptional shopping experience. Please review our return and exchange policy before making a purchase.

1. All Sales Are Final

All purchases are considered final sale. We do not offer cash refunds or money back under any circumstances, except where required by law.

Limited exchanges and store credit may be available for qualifying items under the conditions outlined below.

2. Wigs & Ponytails — Strictly Final Sale

All wigs and ponytails are final sale, with no exceptions for change-of-mind returns.

• No returns

• No exchanges

• No refunds

• No store credit

We encourage customers to carefully inspect and select their items before completing their purchase.

3. Sale, Clearance & Discounted Items — Final Sale

All items purchased on sale, clearance, promotion, or at a discounted price are strictly final sale.

• No returns

• No exchanges

• No refunds

• No store credit

This includes items purchased during special promotions, seasonal sales, or other discount events.

All discounted purchases are final, regardless of product category, except where required by law.

4. Clothing — Same-Day Size Exchanges

Regular-priced clothing items may be exchanged on the same day of purchase for a different size only, subject to availability.

• Exchanges must be completed on the original purchase date.

• Items must be unworn and in their original condition.

• Exchanges are limited to size changes only.

• No refunds or cash back will be provided.

Sale or discounted clothing items are not eligible for exchanges.

5. Hair Products, Cosmetics & Beauty Essentials

The following regular-priced items may qualify for an exchange or store credit:

• Hair care products

• Makeup and cosmetics

• Jewelry

• Braiding hair

• Hair tracks and extensions

• Crochet hair

• Other similar beauty products

To qualify for consideration:

• Items must be unopened, unused, and in their original packaging.

• The original purchase receipt must be provided.

• Requests must be made within 7 calendar days of purchase.

Eligible items may be exchanged for another product or issued store credit.

Please note: Exchange and store credit requests are reviewed on a case-by-case basis, particularly for braiding hair, hair tracks, crochet hair, and similar products. Approval is subject to the item's condition and store management's discretion, consistent with applicable law.

6. Additional Policy Information

• Opened, used, damaged, or altered products are not eligible for change-of-mind exchanges or store credit.

• Purchases without a receipt are not eligible for the limited 7-day exchange or store credit option.

• Sale, clearance, and discounted items are not eligible for exchanges or store credit.

• Store credit cannot be redeemed for cash.

• All approved exchanges and store credits are subject to the conditions listed above.

• Nothing in this policy limits rights or remedies required by applicable law.

Questions About Our Policy?

If you have any questions regarding a purchase, please speak with a Super JK Beauty Supply team member. We're happy to help clarify our policies and assist you with your concerns.

Thank you for shopping at Super JK Beauty Supply!